# AI Customer Service Agent Governance

_Evaluating, supervising, and governing AI agents in customer service — from deployment readiness to continuous trust._

The definitive resource for enterprises deploying AI customer service agents. Learn how to evaluate vendor claims, measure real performance, prevent hallucinations, ensure compliance, and build the governance infrastructure that makes AI-powered CX trustworthy at scale.

## Featured guide

- [/post/ai-customer-service-agent-evaluation-framework](/post/ai-customer-service-agent-evaluation-framework)

## Related articles

- [/post/ai-help-desk-agent-supervision-what-comes-next](/post/ai-help-desk-agent-supervision-what-comes-next)
- [/post/ai-help-desk-software-build-vs-buy-top-10-concerns](/post/ai-help-desk-software-build-vs-buy-top-10-concerns)
- [/post/deflection-rate-dilemma-ai-help-agent-considerations](/post/deflection-rate-dilemma-ai-help-agent-considerations)
- [/post/from-babysitting-bots-to-managing-armies](/post/from-babysitting-bots-to-managing-armies)

## Knowledge base

- [/ai-customer-service-agent-evaluation](/ai-customer-service-agent-evaluation)
- [/ai-customer-service-hallucinations](/ai-customer-service-hallucinations)
- [/ai-customer-service-metrics](/ai-customer-service-metrics)
- [/ai-customer-service-governance](/ai-customer-service-governance)
- [/ai-agent-evaluation](/ai-agent-evaluation)
- [/ai-hallucinations](/ai-hallucinations)
- [/ai-supervision](/ai-supervision)

## See how Swept AI governs customer service agents

End-to-end evaluation, supervision, and certification for AI customer service agents. Vendor-agnostic. Enterprise-ready.

→ [/offering/overview](/offering/overview)