Supporting these industries and more
Customer Success
How Vertical Insure Deployed AI Customer Support in 6 Weeks
Vertical Insure reduced AI implementation time from 12-months to 6-weeks while eliminating customer-facing hallucinations and achieving 60-70% automation rates.
“We needed someone who knew how these systems really behave, not how the marketing describes them.”
Customer-facing AI introduces unique risks
Customer trust at stake
Incorrect responses, fabricated information, or inconsistent guidance damage customer relationships and brand reputation.
Regulatory exposure across touchpoints
AI interactions with customers must comply with industry-specific regulations, disclosure requirements, and data privacy rules.
Variance in real conversations
Dialects, typos, incomplete information, emotional language, and multi-turn conversations increase AI behavior unpredictability.
Swept AI ensures customer-facing AI behaves consistently, accurately, and within policy boundaries across every interaction.
Real-time supervision for customer-facing AI
Customer Safety Assurance
Prevent incorrect, harmful, or misleading responses before they reach customers.
Quality and Consistency
Monitor for drift, variance, and degradation in response quality across customer segments.
Compliance Enforcement
Apply industry-specific rules, disclosure requirements, and escalation triggers during every customer interaction.
Human-Centered Oversight
Route only high-risk or out-of-policy conversations to human agents, reducing workload while preserving accountability.
How Swept AI Works
Monitor
Swept AI captures every customer interaction—inputs, outputs, reasoning, and tool calls—from AI chatbots, support agents, and digital assistants.
Learn more
Evaluate
Each response is tested against accuracy standards, compliance rules, brand guidelines, and safety policies before reaching the customer.
Learn more
Control
If a response is incorrect, risky, or out of policy, Swept blocks it, routes to human review, or triggers a safer fallback.
Learn moreWhere enterprises use Swept AI for customer-facing AI
Customer Support Chatbots
Ensure accurate responses, proper escalation, and consistent guidance across support conversations.
Sales and Service Assistants
Monitor product recommendations, pricing explanations, and eligibility checks for accuracy and compliance.
Digital Self-Service Portals
Supervise AI-powered account management, claims filing, and transaction support.
Voice AI and IVR Systems
Control AI behavior in phone-based customer interactions and voice assistants.
Enterprise security for customer data
Full data-privacy guardrails
Optional redaction, PII masking, no logging of user-sensitive inputs if required.
Audit trails and reporting
For compliance, legal, and risk review requirements.
Deployment flexibility
Cloud, VPC, or on-prem to match enterprise security posture.
Resources & Case Studies
Case Study
Deploying AI Customer Support in Insurance
How Vertical Insure reduced AI implementation time from 12-months to 6-weeks while mitigating customer risk.
Case Study
AI Validation for Healthcare
How Forma Health achieved rapid deployment through efficient evaluation and verified HIPAA compliance.
Methodology
How We Score AI Systems
Our methodology for evaluating AI behavior across safety, accuracy, and compliance dimensions.
Get Started
Ready to secure your customer-facing AI?
Tell us about your industry and use case. Our team will reach out to discuss how Swept AI can help you deploy customer-facing AI with confidence.