Built for leaders choosing AI vendors
Customer Success
How Vertical Insure Chose the Right Vendor
Vertical Insure benchmarked multiple AI vendors on their real support tickets. Swept AI revealed true performance before they committed, saving months of potential replatforming.
“We needed someone who knew how these systems really behave, not how the marketing describes them.”
Why Vendor Selection Fails
Demos Are Designed to Look Good
Vendors show polished scenarios with ideal customers. Your tickets have typos, frustration, and edge cases. That 85% demo deflection becomes 25% in production.
Manual Pilots Limit You to 2 Vendors
Time and budget force you to test two candidates over months. What if neither is right? Replatforming costs more than the original implementation.
Wrong Choice Wastes Months and Money
35% of AI projects never break even. By the time you discover the problem, you've spent six figures and a year of effort. There's no do-over.
Demos are designed to look good. Your customers will ask unpredictable questions. Swept AI shows real performance before you commit.
What You Get From a Swept AI Benchmark
Test Up to 10 Vendors at Once
Run every AI agent candidate against your actual conversations. Same tickets, same graders, same thresholds. Fair comparison with no vendor advantage.
Agent Scorecard for Each Vendor
See performance across Safety, Accuracy, Knowledge Coverage, and Reliability. Know exactly how each agent handles your edge cases.
Proof Dashboard Shows the Details
See exactly how each agent performed across your real cases. Share the evidence with procurement, leadership, and risk teams.
Vendor Comparison Report
Side-by-side comparison of deflection rates, resolution quality, and cost per interaction. Make the decision with data, not demos.
How Benchmarking Works
Upload Your Real Data
Share your actual support tickets: frustrated customers, edge cases, multi-turn threads. We test vendors on what your team actually faces.
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Benchmark Up to 10 Vendors
Swept AI runs each AI agent candidate against your tickets. Same conversations, same graders, same thresholds. Fair comparison with no vendor advantage.
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Choose With Confidence
Compare Agent Scorecards across Safety, Accuracy, Knowledge Coverage, and Reliability. Share the Proof Dashboard with stakeholders and make the call.
Learn moreVendor Decisions We Help With
Comparing Major Platforms
Zendesk vs. Intercom vs. Salesforce Agentforce. Stop reading feature lists. Test each platform on your actual tickets.
Selecting Agent Architecture
Full automation, semi-automation, or copilot assist? Benchmark each approach on the same conversations.
Validating Vendor Claims
Every vendor promises 60-80% deflection. See what they actually deliver on your real tickets before signing.
Replacing Underperforming AI
Your current chatbot is underperforming. Test alternatives on your actual failure cases before switching.
Enterprise Security for Your Benchmark
Your Data Stays Yours
Optional redaction, PII masking, and on-prem deployment options. Your evaluation data never trains vendor models.
Audit-Ready Documentation
Complete methodology transparency for procurement, legal, and compliance review.
Deployment Flexibility
Cloud, VPC, or on-prem to match your security posture during evaluation.
START A BENCHMARK
Stop Buying on Vibes
Tell us about the AI vendors you're evaluating. We'll help you benchmark them on your actual support tickets.