Built for leaders managing AI risk
Customer Success
How Vertical Insure Achieved Zero Hallucinations
Vertical Insure needed to trust their AI with customer conversations. Swept AI monitors every interaction in real-time. Zero hallucinations have reached customers since deployment.
“We needed someone who knew how these systems really behave, not how the marketing describes them.”
Why AI Risk Is Hard to Manage
AI Failure Is a Trust Event
One bad chatbot response can go viral. Customers share screenshots of hallucinations, wrong information, and tone-deaf replies. Brand damage is hard to recover.
Silent Drift Causes Escalations
Your AI worked at launch. But knowledge bases change, models update, and edge cases accumulate. Performance degrades without warning until customers complain.
Compliance Requires Evidence
Legal and security need audit trails. When something goes wrong, you need to show what happened, why, and what you did about it. Vendor dashboards are not enough.
AI failures are trust events. Swept AI catches drift, regressions, and policy violations before your customers do.
What You Get With Swept AI Monitoring
Continuous Monitoring With Real-Time Alerts
Grade every AI conversation against your policies. When quality metrics cross your thresholds, get real-time notifications with context and root cause analysis.
Drift Detection Before Customers Notice
Alerts when deflection drops, loop rates spike, or accuracy degrades. Know about problems before they become incidents.
Compliance Logs for Audit Readiness
Documentation for SOC 2, HIPAA, PCI. Complete audit trails for every conversation. Evidence of oversight when regulators ask.
How Monitoring Works
Connect Your AI Support Agent
Swept AI integrates with Zendesk, Intercom, Salesforce Agentforce, or custom builds. API, logs, or inline monitoring. We work with your stack.
Define Your Quality Policies
Set thresholds for accuracy, policy compliance, tone, and resolution. We build monitoring rules around what matters to your team.
We Monitor Every Conversation
Swept AI grades live customer interactions against your policies. When metrics drift or thresholds breach, you get alerts with context and root cause.
Risk Scenarios We Help With
Prevent Hallucination Incidents
AI makes things up. Swept AI catches hallucinations before customers see them, saving you from screenshots on social media.
Catch Drift Before Damage
Knowledge bases change, models update, edge cases accumulate. Swept AI detects when performance degrades so you can act early.
Maintain Compliance Documentation
Regulators and legal teams need evidence of oversight. Swept AI provides audit trails and compliance reports automatically.
Protect Brand Reputation
One bad interaction can go viral. Continuous monitoring catches issues before they become incidents that damage trust.
Governance and Compliance
Audit-Ready Documentation
- Complete audit trails for every conversation
- Evidence of quality oversight for regulators
- Incident documentation with root cause
- Proof that AI followed your policies
- Change tracking when prompts or KBs update
Role-Based Dashboards
- Support managers see quality trends
- Compliance sees policy adherence
- IT sees system health and alerts
- Executives see risk and ROI metrics
- SSO integration for enterprise access
Enterprise Security for Your Data
Your Data Stays Yours
Optional redaction, PII masking, and on-prem deployment. Customer conversations never leave your control.
Compliance-Ready Reports
Documentation for SOC 2, HIPAA, PCI. Evidence of oversight for regulators and auditors.
Deployment Flexibility
Cloud, VPC, or on-prem to match your security posture and compliance requirements.
START MONITORING
Detect Failure Modes Early
Tell us about your AI support agent. We'll show you how to catch drift, maintain compliance, and prevent customer-facing failures.